First speak to the staff member who is assisting you. This may be the Employment Consultant or the Job Support Worker. Tell them that you want to complain about some aspect of Work Venture. If you feel uncomfortable discussing this with your support worker, ask to speak to the Client Liason Officer who will listen to and document your complaint.
If you feel that you cannot adequately state your views you can have your parents, guardian or an advocate speak on your behalf.
In all instances we try to resolve your issues at the local level.
If you cannot achieve a satisfactory solution to your problem, you should ask to speak to the General Manager or Managing Director of Work Venture and tell him/her what has happened.
If speaking to these people does not resolve your concern you should write a letter to the:
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"Chairperson"
Work Venture (Qld) Ltd
P.O. Box 816
IPSWICH Qld 4305
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Mark your letter "Confidential"
The Chairperson represents you on the Work Venture Board. They will raise your concern at the next Committee meeting. You will receive a written response. The Board meets bi-monthly.
If the issue is still not resolved you can contact
Complaints Resolution and Referral Service
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FREECALL: 1800 880 052
Telephone Typewriter (TTY)
FREECALL: 1800 301 130
National Relay Service:
1800 555 677
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Telephone Interpreter Service:
131450
Facsimile: 02 9318 1372
Postal Address:
Locked Bag 2705
Strawberry Hills NSW 2012
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